Effective Date: May 30, 2025
Last Updated: May 30, 2025
Introduction
Welcome to Soul Trellis LLC, home of The Self-Led Leader newsletter and our Soul Trellis community. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our websites (selfledleader.co and soultrellis.com), subscribe to our newsletter, or use our services. Your privacy is important to us, and we are committed to being transparent about how we handle your data.
Please take a moment to read this policy, as it describes your rights and choices regarding your personal information.
Contact Information
Soul Trellis LLC
PO Box 422
Clermont, GA 30527
Email: christine@soultrellis.com
For any privacy-related questions or concerns, please contact us at the email address above.
Information We Collect
We collect different types of information depending on how you interact with our services.
Information You Provide Directly
- Newsletter Subscription: Email address, name (if provided), and any preferences you share.
- Contact Forms: Name, email address, and any message content you submit.
- Account Creation: When you join our community, we may collect name, email, profile information, and payment details.
- Course Enrollment: Contact information, payment details, and any required course materials you submit.
- Coaching/Spiritual Direction: Personal information shared during sessions for the purpose of providing services.
- Communications: Any information you provide when contacting us via email, social media, or other channels.
Information Collected Automatically
- Website Analytics: We use Google Analytics to gather information about your visit, including IP address, browser type, device information, pages viewed, time spent on site, and referral sources.
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze website usage. You can manage your cookie preferences through your browser settings.
- Email Engagement: We track email opens, clicks, and engagement metrics through Kit (formerly ConvertKit) to improve our communications.
Information from Third Parties
- Social Media: If you connect through social media platforms, we may receive information from those platforms according to their privacy policies.
- Payment Processors: We receive transaction information from payment processors for course purchases and subscriptions.
- Integration Partners: We may receive information from third-party tools we use to provide our services (e.g., chatbots, analytics).
How We Use Your Information
We use the information we collect for several purposes:
Core Services
- Delivering The Self-Led Leader newsletter and related content
- Providing access to our online community, courses, and coaching services
- Processing payments for subscriptions and course purchases
- Offering personalized coaching and spiritual direction services
Communication
- Sending you relevant content, updates, and promotional materials about our services
- Responding to your inquiries and providing customer support
- Notifying you about important changes to our services or policies
Improvement and Analytics
- Analyzing website and email engagement to improve content and services
- Gaining insights about our audience to create more relevant offerings
- Conducting research related to leadership development and spiritual formation
Legal and Business Operations
- Complying with legal obligations
- Preventing fraud and ensuring security
- Managing business operations and maintaining necessary records
Information Sharing and Disclosure
We do not sell your personal information to third parties. However, we may share your information in the following situations:
Service Providers
We work with trusted third-party service providers who help us operate our business:
- Kit (ConvertKit): Email marketing and newsletter delivery
- Google Analytics: Website analytics and performance tracking
- Payment Processors: Secure payment processing for course purchases and subscriptions
- Cloud Storage: Data storage and backup services
- Learning Management System (LMS): Educational content delivery platform
- Customer Support Tools: Chatbots and support platforms
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.
Consent
We may share information with your explicit consent for purposes not covered by this policy.
Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. The following is an overview of our retention practices:
- Newsletter Subscribers: Retained until you unsubscribe or request deletion.
- Community Members: Retained for the duration of your membership plus a reasonable period for business records.
- Course Participants: Retained for the duration of the course and several years for educational records.
- Coaching/Spiritual Direction Clients: Retained as required by professional standards and applicable laws.
- Website Analytics: Retained typically for 26 months via Google Analytics.
- Financial Records: Retained as required by tax and business regulations.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
You may request a copy of the personal information we hold about you.
Correction
You can request that we correct any inaccurate or incomplete information.
Deletion
You can request the deletion of your personal information, subject to certain legal and business requirements.
Opt-Out
- Email Communications: You can unsubscribe from our newsletter and promotional emails using the unsubscribe link in the email or by contacting us directly.
- Analytics: You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
- Cookies: You can manage your cookie preferences through your browser settings, though some features may not work if you disable cookies.
Data Portability
You can request that we provide your data in a portable format.
To exercise these rights, please contact us at christine@soultrellis.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Enable social media features
You can control cookies through your browser settings, but please note that disabling certain cookies may affect the functionality of our website.
Security Measures
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure data transmission using SSL encryption
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data storage with reputable cloud providers
- Employee training on data protection best practices
Although we take these measures, please note that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
International Data Transfers
While we primarily serve US customers, our services are available internationally. If you access our services from outside the United States, your information may be transferred to and processed in the United States, where our servers and service providers are located.
Children’s Privacy
Our services are intended for adults, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.
Recording and Content Use
Session Recordings
Coaching sessions, spiritual direction sessions, and community calls may be recorded for:
- Quality assurance and training purposes
- Creating educational content for our community
- Providing session summaries to participants
You will be notified before any recording begins and can choose not to participate or request that your session not be recorded.
User-Generated Content
Content you share in our community (comments, posts, testimonials) may be used for:
- Educational purposes within our community
- Marketing materials (with your permission)
- Research and content development
Third-Party Links and Services
Our website may contain links to third-party websites and services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be communicated by:
- Posting the updated policy on our website
- Sending an email notification to subscribers
- Updating the “Last Updated” date at the top of this policy
Please check this page periodically for updates. Continued use of our services after any changes constitutes acceptance of the updated policy.
Specific Service Information
The Self-Led Leader Newsletter
Our weekly newsletter integrates relational, emotional, and spiritual intelligence for sustainable leadership. Subscribers receive content related to the ResQ™ Framework and spiritual formation practices.
Soul Trellis Community
Our online community provides ongoing interaction, guided practices, and expert-led discussions. Members can share personal experiences and engage in group spiritual direction.
Future Services
As we expand to offer more courses, coaching certifications, and transformational experiences, we may collect additional information necessary to provide these services effectively.
Legal Basis for Processing (EU Residents)
For EU residents, our legal basis for processing your personal data includes:
- Consent: When you subscribe to our newsletter or create an account
- Contract: When you purchase courses or services
- Legitimate Interests: For improving our services and business operations
- Legal Obligation: When required by law
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: christine@soultrellis.com
Mail: Soul Trellis LLC, PO Box 422, Clermont, GA 30527
We will respond to your inquiry within a reasonable timeframe and address any concerns regarding our handling of your personal information.